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Title
Text copied to clipboard!Relationship Assistant
Description
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We are looking for a dedicated and communicative Relationship Assistant to join our team. This professional will be responsible for maintaining close relationships with clients, ensuring their satisfaction and loyalty. They will act as the point of contact between the company and its customers, resolving inquiries, recording feedback, and proposing improvements in service processes.
The Relationship Assistant plays a key role in building a positive image of the company, so interpersonal skills, empathy, and problem-solving abilities are essential. Additionally, they will monitor satisfaction indicators, prepare reports, and collaborate with other departments to ensure a consistent and high-quality customer experience.
Main activities include customer service via phone, email, chat, and social media, tracking requests and complaints, identifying opportunities to improve customer relationships, and participating in training and meetings focused on service excellence.
The ideal candidate should have previous experience in customer service, strong verbal and written communication skills, proficiency in CRM tools, and basic knowledge of Microsoft Office. A degree in Business Administration, Communication, Marketing, or related fields will be considered a plus.
If you are proactive, enjoy working with people, and are looking for professional growth in a dynamic environment, this position is for you!
Responsibilities
Text copied to clipboard!- Serve customers through various communication channels
- Register and track requests and complaints
- Maintain relationships with active and inactive clients
- Prepare service and satisfaction reports
- Suggest improvements in service processes
- Collaborate with other departments to resolve issues
- Monitor performance and satisfaction indicators
- Participate in regular training and meetings
- Update information in the CRM system
- Ensure excellence in customer service
Requirements
Text copied to clipboard!- High school diploma (college degree is a plus)
- Previous experience in customer service
- Strong verbal and written communication skills
- Familiarity with CRM tools
- Basic proficiency in Microsoft Office
- Teamwork skills
- Conflict resolution abilities
- Organizational skills and attention to detail
- Proactivity and empathy
- Availability to work during business hours
Potential interview questions
Text copied to clipboard!- Do you have experience in customer service?
- How do you handle conflict situations with clients?
- Are you familiar with CRM tools?
- What is your availability?
- Have you worked with customer satisfaction goals?
- How do you organize your daily tasks?
- Are you comfortable working in a team?
- Are you willing to attend frequent training sessions?
- How do you handle pressure and tight deadlines?
- Do you have experience with social media customer service?
